Shipping policy

ORDER PROCESSING

Orders are typically prepared for shipment within 1–5 business days after they are accepted. Processing times may be longer during holidays, periods of high demand, inventory interruptions, or for unusually large orders.

ESTIMATED U.S. DELIVERY TIMES

Standard shipping: approximately 2–4 business days after fulfillment.

Express shipping: approximately 1–3 business days after fulfillment.

Delivery estimates do not include order processing time. Most domestic orders should arrive approximately 3–9 business days after being accepted, depending on the selected shipping method. These timeframes are estimates and are not guaranteed.

SHIPPING DESTINATIONS AND CHARGES

Available shipping destinations, methods, and charges are displayed during checkout. Certain destinations may be unavailable or subject to additional restrictions.

TRACKING INFORMATION

When your order ships, you will receive a confirmation email containing tracking information. Please allow time for the carrier’s tracking system to update.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Treemoon Sport Nutrition is not responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete customer information.

DELAYS

Carrier delays, severe weather, holidays, customs procedures, or other circumstances outside our control may affect delivery times. Contact us through our website’s Contact page if your tracking information has not updated for an extended period.

LOST OR DAMAGED ORDERS

If an order is lost in transit, arrives damaged, or contains an incorrect product, contact us promptly with your order number and supporting photographs when applicable. Lost-package claims must be submitted within 30 days after the estimated delivery date. Please review our Refund and Replacement Policy for additional information.

INTERNATIONAL ORDERS

International customers are responsible for confirming that ordered products may be imported into their destination country and for paying all applicable customs duties, taxes, and fees. Customs delays are outside our control. Orders rejected by customs or returned because required charges were not paid may not qualify for a refund.

CONTACT

For shipping questions, contact Treemoon Sport Nutrition through the Contact page on our website.