Refund policy

REFUND AND REPLACEMENT POLICY

Because our supplements and consumable products are produced and fulfilled specifically for each order, all sales are final. We do not accept returns or exchanges for buyer’s remorse, personal preference, or products that have been opened or used.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, mislabeled, or incorrect, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging.

After reviewing your claim, we will notify you whether a replacement or refund has been approved. Approved replacements will be shipped at no additional cost. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

LOST PACKAGES

If your package has not arrived, contact us within 30 days after the estimated delivery date. We will review the tracking information and, when applicable, arrange a replacement or refund.

WRONG OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Orders that cannot be delivered because of an incorrect or incomplete address, or that remain unclaimed, are not eligible for a refund. Additional shipping charges may apply if reshipment is available.

CUSTOMS AND INTERNATIONAL ORDERS

Customers are responsible for confirming that products may legally be imported into their destination country and for paying any applicable customs duties or taxes. Orders rejected by customs or returned because duties were not paid are not eligible for a refund.

DO NOT RETURN PRODUCTS WITHOUT AUTHORIZATION

Please contact us before attempting to return any product. Unauthorized returns may not be accepted or refunded.

To request assistance, use the Contact page on our website and include your order number.